Question 1: What Areas do you Serve?
Answer: We serve all areas included in the Fraser Valley, Lower Mainland, and also the GVRD(Greater Vancouver Regional District).
Question 2: How can I book a Shuttle with your Company?
Answer: You have multiple options to make a booking:
- Online Booking Form:
Located on Home Page at www.ValleyAirporter.ca - Online Contact Form:
Located on Home Page at www.ValleyAirporter.ca - Email:
info@ValleyAirporter.ca - Text-Message:
604-751-6688 - Phone-Call:
604-751-6688 or Toll-Free at 1-877-604-6688
Question 3: What are your Operating Hours?
Answer: We are open 24 hours a day, 7 days a week, 365 days a year.
Question 4: How far in advance do I need to book the Shuttle?
Answer: Minimum 24 hours in advance.
(The earlier the better, and the higher the chances to secure your booking request)
Question 5: Do you offer Discounts for Large Groups?
Answer: Yes, please contact us with the Total Number of Passengers.
Question 6: Do you accept Airline Vouchers?
Answer: Yes, we accept Airline Vouchers.
Question 7: Is Large Baggage allowed?
Answer: Subject to Availability, there may be an additional cost.
Question 8: What is your Cancellation Policy?
Answer: Please let us know 24 hours in advance minimum
Question 9: Can I change or update my reservation after it’s been made? How?
Answer: Yes, please let us know as soon as possible and we will update your booking free of charge.
Question 10: Do you provide Child Car Seats?
Answer: Sorry, we do not provide Child Car Seats.
Question 11: Are Pets allowed? If so, are there any restrictions/rules?
Answer: Yes, pets are allowed. There will be an extra fee of $20.00 in total for pets. Also, the pet must be in the pet carrier.
Question 12: Can I book a Round-Trip, or is it One-Way only?
Answer: Yes, you can book a Round Trip at anytime with any of our booking methods.
Question 13: Do you provide services during holidays?
Answer: Yes, we are available 24 hours a day, 7 days a week, 365 days a year.
Question 14: What type of Payment Methods do you accept?
Answer: We accept payment via cash, debit/credit card or e-transfer
Question 15: Can I book a shuttle for a large group? If so, how many people can the shuttle accommodate?
Answer: Yes, we accept up to 25 passengers at one time.
Question 16: Do you have a Toll-Free Number?
Answer: Yes, you can call us using our Toll-Free Number at 1-877-604-6688.
Question 17: Do I need to pay separate for baggage?
Answer: No, baggage is included in the Total Quoted Price.
Question 18: What happens if my Flight is Delayed?
Answer: Our dispatch team monitors your provided Flight Number for minor updates. (But please let us know of any cancellations or major updates)
Question 19: What is your Schedule?
Answer: We do not operate by schedule, we operate by reservations/bookings only.
Question 20: Do you offer Corporate Accounts for Businesses that frequently need Shuttle Service?
Answer: Yes, we accept and can set up Corporate Accounts
Question 21: What is the Smallest Sized Vehicle you have?
Answer: The Smallest Vehicle we have is a 7-Seater Minivan.
Question 22: Will it be a Shared Ride/Other Passengers on our Shuttle?
Answer: Yes, we may sometimes have other passengers going in the same direction depending on the bookings.
Question 23: What Airports do you Service?
Answer: We Service the following Airports:
- Abbotsford International Airport (YXX)
- Vancouver International Airport (YVR)
- Bellingham International Airport (BLI)
Question 24: Do you service the Ferry Terminals and the Cruise Ship Terminal?
Answer: Yes, we provide service to the following Terminals:
- Tsawwassen Ferry Terminal in Delta
- Horseshoe Bay Ferry Terminal in West Vancouver
- Canada Place Cruise Terminal in Vancouver
Question 25: Is Pre-Payment Required?
Answer: Pre-Payment is usually not required, but depends on the situation
Question 26: How is Payment Made?
Answer: You can pay via Cash, Debit/Credit Card, E-Transfer, or Airline Vouchers etc.
